InGrain Architecture

CASE STUDY

InGrain Architecture

InGrain Architecture are a fresh thinking new architectural practice formed in 2020, with innovative ideas. Our client InGrain Architecture are highly creative and design focused in their approach using their work to help provide a better future for the next generation. As a RIBA Chartered Practice they produce high quality work for their clients.
Requirements
When asked why they initially chose Gekko, Phil Ward Director explained:

“When we first started the practice we were conscious we needed to store emails coming in and going out, especially from a legal perspective. We had just started the business so we knew we couldn’t invest in something too heavy or expensive. We did a simple search, looked at different options, Gekko stood out. Throughout the early journey we had an Initial conversation with the director, about the programme over a zoom meeting and from there it was smooth sailing.” 

Gekko is a cloud-based email management solution which allows users to access all project emails in one place, and sorts all emails automatically into the relevant project folder. The simple yet powerful search functionality makes it effortless to find even the most obscure email in any size project. 
Unlike their previous email management solution Outlook, Gekko centralises our clients emails. When asked how Gekko differs to outlook both Phil and Chris commented:

"Gekko brings everyone’s emails together so we can search across projects and teams if someone is off work, meaning we stay on track with client delivery.”

"Gekko has made a massive difference to us, It is effortless.”
Gekko is designed to be able to integrate perfectly with existing email systems, meaning handy features such as intuitive email filing, organisation, storage and security could be introduced to InGrain Architecture's email management.

With Gekko, project folders are visible across the team helping to enhance communication and cooperation. Our client found Gekko to be a shorter process to file emails, taking the pains away from email management. 

“Gekko has been a great help with communication, we now know if someone’s filed and responded to emails. It’s one of the most useful things we have invested in as it works by itself. It takes the pains away from emails having to file them all across projects. It really takes the worry away.”

Gekko offers streamlined, intuitive email filing, splitting emails into folders for each architectural project and ensures all emails are accessible at all times - by everyone. The comprehensive search function allows even the most obscure email to be found in long-term projects.

“It cuts down our admin time, which helps with the projects as it is so straightforward. We also noticed using Gekko has helped make us less risk adverse.”
“Gekko is a lot more intuitive and less clunky than other email management solutions."
 

Customer Experience

InGrain Architecture summarised:

“We have a great experience with the customer service team, they are very good. We have worked with Diogo who is always very helpful. The latest upgrade has also been really helpful. Gekko has been one of our best investments."
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