FAQs

Yes the demo is absolutely free and will allow you see how all the Gekko features can help you manage your emails. There are no hidden prices and we will never take your card details upfront. Sign up for your demo.

Once you decide to move forward, our support team will schedule a setup session and handle all the groundwork for you — ensuring a smooth, seamless experience from start to finish.

There is absolutely no obligation to take on Gekko after your demo. However, if  you would like to activate your account fully at a later date just contact us and we can set it up for you.

See our simple set up process here.

As Gekko is cloud based you avoid having to download unnecessary programs to your PC. However, if you are choosing to use Gekko with Outlook as your email client, a web addin can be shared with all users via MS Office 365. 

This will help to quickly file emails by displaying a project list, each time you send an email. Replied to emails will automatically be filed if initially raised by Gekko.

Yes, there is a quick-start guide, a comprehensive online manual and a growing list of video tutorials.

Support is on hand for any technical issues via our live chat facility.

A ‘container’ is the default name that Gekko uses to identify the ‘folder’ where you want to file your emails.

As part of your set up Gekko gives you the option to save your files as part of a container. Depending on the type of business you are in you can rename the containers using your own chosen terminology e.g. ‘Projects’, ‘Accounts’ or ‘Cases’ etc.

Emails are organised by container and if required by category. The container can be given any industry-specific name such as “Project” for construction or “Account” for design agencies.

Key information about the email, its contents and any attachments are stored in a database for speedy searching. The actual email is stored as a “EML” file in the cloud.

No, any emails that are filed to Gekko are automatically backed up.

Your email will move to a ‘filed’ sub-folder in your mailbox. The Outlook Web Add-in will state clearly what stage the filing is at, and confirm when an email has completed the filing process.

Yes, either by moving emails to your gekko filing folders, or if you’re using outlook, by using the Gekko web ad in.

By default any email you file to Gekko can been seen by anyone else within your organisation. If you need restricted areas, this can be done through the sub folder system, or by setting up security rules against filing containers.

If you have paid for a subscription, any emails you’ve filed to Gekko would be returned to you in the container folders they were filed to as EML files. This would either be over FTP or on physical media (client to cover cost of physical media eg: hard disk drive).

Absolutely! Gekko runs smoothly on any device that uses Outlook and Office 365 — whether you’re on a PC, Mac, laptop, tablet, or phone.

Gekko comes with an API that provides third party solution with the ability to create containers, companies and users.

The Outlook Web Add-in is compatible with all Microsoft Office 365 platforms, including PC, Mac, laptop, tablet, and mobile devices.

Your mail server needs to be Office365. Other than that, you just need an active internet connection. 

Gekko automatically scales with your usage and you only pay for the storage you use. It’s that simple!

Your data is automatically backed up in the cloud (UK-based Microsoft Azure), eliminating any risk of accidental loss. Our security certifications ensure your data is stored safely and that you retain full ownership at all times. Once Gekko is set up, you can deploy it seamlessly to all staff through your Office 365 account.

Our Microsoft Azure servers and SQL database follow a robust backup schedule, with differential backups taken daily and full backups completed weekly. All backups are maintained on a rolling 30-day basis to ensure data continuity and reliability.

Email (.eml) files are also backed up daily using differential methods and securely stored outside of the Gekko infrastructure for added protection.

Microsoft Azure Blob Storage is used to deliver high-speed access and performance.

The IT infrastructure that Gekko is built on is managed by Microsoft Azure and details of the service level is outlined below.

Any email filed to Gekko is already stored in the cloud. So, as soon as you have an internet connection again, you will be able to access the Gekko portal and see any emails you’ve filed to Gekko.

In the event of a catastrophic loss we are insured to the sum of £500,000.

Any email you file to Gekko is securely stored in a UK-based Microsoft Azure data centre.

Gekko is charged monthly, calculating costs based on active users and storage used at the end of each month. Using the online payment portal the charge is taken from your bank credit/debit card or Paypal account automatically.

Please refer to the pricing page for further details

There is no other charge for Gekko. It’s simple. You pay for what you use.

No, as long as you continue to pay your monthly membership your account will continue to stay active unless you tell us otherwise. If you are having trouble getting to grips with Gekko, please contact us or refer to the online help and videos.

Payments are now made by Direct Debit.

If you need to amend your Direct Debit details, you’ll first need to cancel the existing Direct Debit from your side. Once that’s done, please contact creditcontrol@cubic-interactive.com, and our team will send you an updated link to set up your new Direct Debit.

We will debit your payment card every month based on the date your account was initially activated. 

To cancel your subscription we need a minimum of 30 days notice period.