FAQs

Yes the demo is absolutely free and will allow you see how all the Gekko features can help you manage your emails. There are no hidden prices and we will never take your card details upfront. Sign up for your demo.

Contact our sales team after the demo to discuss taking Gekko on. It really is that simple.

There is absolutely no obligation to take on Gekko after your demo. However, if  you would like to activate your account fully at a later date just contact us and we can set it up for you.

See our simple set up process here.

As Gekko is cloud based you avoid having to download unnecessary programs to your PC. However, if you are choosing to use Gekko with Outlook as your email client, a web addin can be shared with all users via MS Office 365. This will help to quickly file emails by displaying a project list, each time you send an email. Replied to emails will automatically be filed if initially raised by Gekko.

Yes, there is a quick start guide, a comprehensive online manual and a growing list of video tutorials.

Support is on hand for any technical issues via our live chat facility.

A ‘container’ is the default name that Gekko uses to identify the ‘folder’ where you want to file your emails.

As part of your set up Gekko gives you the option to save your files as part of a container. Depending on the type of business you are in you can rename the containers using your own chosen terminology e.g. ‘Projects’, ‘Accounts’ or ‘Cases’ etc.

Emails are organised by container and if required by category. The container can be given any industry specific name such as “Project” for construction or “Account” for design agencies.

Key information about the email, its contents and any attachments are stored in a database for speedy searching. The actual email is stored as a “EML” file in the cloud.

No, any emails that are filed to Gekko are automatically backed up.

Your email will move to a ‘filed’ sub-folder in your mailbox. The Outlook Web Add-in will state clearly what stage the filing is at, and confirm when an email has completed the filing process.

Yes, either by moving emails to your gekko filing folders, or if you’re using outlook, by using the Gekko web ad in.

By default any email you file to gekko can been seen by anyone else within your organisation. If you need restricted areas, this can be done through the sub folder system, or by setting up security rules against filing containers.

If you have paid for a subscription, any emails you’ve filed to Gekko would be returned to you in the container folders they were filed to as EML files. This would either be over FTP or on physical media (client to cover cost of physical media eg: hard disk drive).

Yes, Gekko can work from any IMAP compatible email system.

Gekko automatically scales with your usage and you only pay for the storage you use. It’s that simple!

Your data is automatically backed up in the cloud, so there’s no need to worry about the accidental loss of data. Our security certificates ensure that our servers will hold your data securely at all times and that you retain full data ownership. Once you are set up with Gekko you can seamlessly move it into your business without having to start again. With a competitive monthly rate and no upfront costs required, what’s stopping you?

The base server(s) and SQL database back up schedule includes a differential daily backup and a full weekly backup. Backups are kept on a rolling two week basis.

The email msg files are backed up using a daily differential and stored outside of the Gekko infrastructure.

The IT infrastructure that Gekko is built on is managed by Microsoft Azure and details of the service level is outlined below.

Any email filed to gekko is already stored in the cloud. So as soon as you have an internet connection again you would be able to access the gekko portal and see any emails you’ve filed to gekko.

In the event of a catastrophic loss we are insured to the sum of £500,000.

Any email filed to Gekko is stored in the cloud.

Gekko is charged monthly, calculating costs based on active users and storage used at the end of each month. Using the online payment portal the charge is taken from your bank credit/debit card or Paypal account automatically.

Please refer to the pricing page for further details

There is no other charge for Gekko. It’s simple. You pay for what you use.

No, as long as you continue to pay your monthly membership your account will continue to stay active unless you tell us otherwise. If you are having trouble getting to grips with Gekko, please contact us or refer to the online help and videos.

If you go to your payment portal (details of this will have been sent with your initial welcome email) or as a link from your monthly invoice. Once you have logged in there is an area to add your payment details.

We will debit your payment card every month based on the date your account was initially activated. 

To cancel your subscription we need a minimum of 30 days notice period.